Comfort Keepers®

Terms & Conditions

This Terms and Conditions (“Agreement”) consists Comfort Keepers® Care Service Agreement between you and Comfort Keepers®, together with any service order or service agreement that you sign. Comfort Keepers® provides non-medical home care services (“Services”). Comfort Keepers®’s technology, including its website and all Comfort Keepers®’s mobile apps (collectively known as “Platform”) are considered part of the Services.

1. No Professional or Medical Advice

1.1. You acknowledge that the Services are not medical service or any form of professional advice and are not intended to replace or substitute any professional or medical advice.

1.2. Any information provided as part of the Services may not be relied on as medical advice. You should instead consult with an appropriately trained professional or medical provider for all concerns that require professional or medical advice.

1.3. In the course of providing Services, Comfort Keepers® collects certain information about the care recipient and, as part of the Service, transmits that information to you and others (for example, information about meals, sleep, mood, etc.).

2. Client Care Agreement

Paragraph 2 states that “Either the Client or Comfort Keepers may cancel this Agreement at any time by providing the other party at least two (2) weeks’ prior written notice of the cancellation. If the Client does not provide Comfort Keepers at least two (2) weeks’ prior written notice of the cancellation, Comfort Keepers has the right to retain all payments previously made by the Client , which will compensate Comfort Keepers for its losses and damages, including , but not limited to , forgone business opportunities and expenses that Comfort Keepers had incurred in preparing for the services it was to provide to the Client.

3. Clients Rights and Responsibilities

Item 11 states that “In the event of work schedule cancellation, one working day notice is required by the Client. A cancellation charge of 50% (i.e. on the work schedule period) will be levied accordingly if notice is given less than one working day”.

4. Comfort Packages

“In the event that you utilize the services for the number of hours less than the comfort package offered to you, you have to pay the Standard rate ($22/hr) for the services rendered plus the registration fee ($100). The company will refund the balance due to you. In case of the demise of client or cancellation of service before the commencement of assignment, the company will refund the full payment minus the administration fee of $100”.

5. Substitution of Caregiver

5.1. If a caregiver is unable to make any scheduled appointment and Comfort Keepers® receives sufficient advance notification, Comfort Keepers® will make every reasonable effort to find a replacement in sufficient time, and if no replacement is available, you will not be charged for the appointment.

5.2. With reference to the above Clause 5.1, Comfort Keepers® shall not otherwise be responsible for any inability to provide a substitute caregiver.

6. Notices

Any notices or other information required or authorised by these Terms to be given by either Party to the other may be given by hand or sent (by pre-paid post, facsimile transmission or comparable means of communication) to the other party at such address (including electronic mail address) as may be notified by the party concerned in writing from time to time.

7. Safety

7.1. You are responsible for providing a safe and secure working environment for the caregiver, and for obtaining all necessary insurance relevant to your home and your vehicle.

7.2. If a caregiver detects violence or abuse affecting the Recipient, the caregiver may be required by law to report that abuse to law enforcement.

8. Best Practice

Any cancellation or termination of service should be done only after reasonable notice to both parties. It is in the best interest of the organization and client if an interview can be conducted for the cancellation or termination of service.

9. Assignment

Comfort Keepers® shall have the right to assign these Terms without my prior written consent.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore.